Shiv Shankar Singh
About Shiv Shankar Singh
Shiv Shankar Singh is a Customer Adoption Manager at Coupa Software, with extensive experience in sourcing and procurement from his previous roles at Genpact.
Current Role at Coupa Software
Shiv Shankar Singh currently serves as a Customer Adoption Manager (Professional Services) at Coupa Software, based in Pune, Maharashtra, India. He has held this position since 2021. In this role, Shiv designs, develops, and tests new Coupa release features according to the release strategy. He conducts workshops, training sessions, and business value reviews to proactively address customer challenges. He collaborates with cross-functional team members, including those from Value Engineering and Automation Consulting, to tailor solutions to meet business needs.
Previous Roles at Genpact
Shiv Shankar Singh has an extensive background in Sourcing and Procurement through various roles at Genpact. He served as an Assistant Manager from 2018 to 2021, and prior to that, he was a Management Trainee from 2016 to 2018. Before these roles, he worked as a Process Developer from 2014 to 2016 and a Process Associate from 2011 to 2014. Throughout these positions, all based in the Kolkata Area, India, Shiv built a solid foundation in procurement processes and management.
Educational Background
Shiv Shankar Singh earned his Bachelor of Commerce (Hons) degree from the University of Calcutta, where he studied Business and Commerce from 2002 to 2005. He also attended Hind Motor High School in 1970. His education laid the groundwork for his expertise in key verticals such as Hi-Tech Manufacturing, IT Services, Pharma, Healthcare-Payor, Retail, CPG, and Banking.
Technical Skills and Expertise
Shiv Shankar Singh is proficient in a variety of tech tools including Ariba, SAP, SRM, Coupa, Icertis, Sirion Labs, Salesforce, Asana, and Lucidcharts. His deep domain expertise spans multiple key verticals, making him well-versed in industry-specific challenges and solutions. Shiv's technical skills and industry knowledge enable him to deliver tailored strategies that enhance customer adoption and success.
Customer Success Initiatives
In addition to his role-specific responsibilities, Shiv Shankar Singh actively develops customer success assets and methods. He collaborates closely with Key Account Managers to create and refine onboarding materials. He focuses on growing the Annual Recurring Revenue (ARR) with assigned customers by mitigating risks related to down-sell, churn, and low adoption. His strategic involvement ensures that customer relationships are strengthened, and value delivery is maximized.