Silvia Santucci
About Silvia Santucci
Silvia Santucci is a Technical Support Engineer at Coupa Software in Dublin, Ireland, with a background in technical support, integration consulting, and business product specialization.
Company
Silvia Santucci is currently employed at Coupa Software. She has been working there since 2020. Coupa Software is known for its business spend management solutions, and Silvia's role contributes to the company's global support efforts. She provides technical support and enhances customer satisfaction in a collaborative working environment.
Title
Silvia Santucci holds the position of Technical Support Engineer at Coupa Software. Her role involves diagnosing and resolving technical issues using SQL queries, API, JavaScript, and various web technologies. Silvia plays a critical role in supporting the integrations with DocuSign and AdobeSign, contributing to a seamless experience for Coupa's users.
Education and Expertise
Silvia Santucci holds a Bachelor's Degree in Political Science and Government from Sapienza Università di Roma. Her educational background has provided her with critical thinking skills and a comprehensive understanding of governance structures, which she applies effectively in her roles.
Professional Background
Silvia has a rich professional background with diverse roles in various companies. She worked at Airbnb as an Integration Consultant, Accenture as a Senior Business Product Specialist, Hewlett Packard Enterprise as a Training Coordinator, La Fiera dell'Est as an Editor, and served in the Italian Army (Esercito Italiano) as VFP1. Her accumulated experience from these roles adds significant value to her current position.
Technical Expertise
In her role at Coupa Software, Silvia utilizes SQL queries, API, JavaScript, and web technologies to address and resolve technical issues. She supports critical integrations with platforms like DocuSign and AdobeSign, ensuring smooth operation and user satisfaction. Additionally, she contributes to the company's knowledge base by creating informative articles that assist users in troubleshooting common issues.