Siobhan Donnelly
About Siobhan Donnelly
Siobhan Donnelly is an L3 Advanced Support Engineer at Coupa Software with over 20 years of experience in multinational software companies, known for her detail-oriented approach and strong focus on quality.
Title at Coupa Software
Siobhan Donnelly serves as an L3 Advanced Support Engineer at Coupa Software. She has held this position since 2020, operating from Dublin, Ireland. In this role, Siobhan is responsible for providing top-tier support and resolving complex technical issues, ensuring that clients receive timely and effective solutions.
Experience at IBM
Siobhan Donnelly has extensive experience with IBM, where she held multiple roles over a span of nearly two decades. Her positions at IBM ranged from Software Localisation Engineer to Advisory Software Support Engineer. Her responsibilities included leading first responder teams, providing technical support, project leadership in QA, bug administration, and performing software localisation tasks. Her work took her from County Dublin to Cambridge, USA.
Education and Qualifications
Siobhan Donnelly has a rich educational background, studying at multiple institutions. She earned a Diploma in Full Stack Software Development from Code Institute and a Bachelor of Commerce (BComm) from the National University of Ireland, Galway. Additionally, she holds a Certificate in Micro Computing Technology from Technological University Dublin and a Graduate Diploma in Computing as well as a Certificate in Business Studies from Athlone Institute of Technology.
Skills and Expertise
With over 20 years of experience in the software industry, Siobhan Donnelly is skilled in customer relationship management and team collaboration on a global scale. Known for her detail-oriented approach and focus on quality, she is recognized as a high performer across various projects and teams. Her adaptability and flexibility are evidenced by her continuous upskilling to meet organizational needs.
Previous Roles at Creative Labs
Before her long tenure at IBM, Siobhan Donnelly worked at Creative Labs as a Localisation and Support Engineer for four years. Based in County Dublin, Ireland, she was involved in localization tasks as well as providing technical support, honing her early career skills in these areas.