Stephanie (Meyer) Scarano
About Stephanie (Meyer) Scarano
Stephanie Scarano is the Sr Manager of Customer Success at Coupa Software, with a background in supply chain services and IT project management.
Title: Sr Manager Customer Success at Coupa Pay
Stephanie (Meyer) Scarano currently serves as the Sr Manager of Customer Success for Coupa Pay at Coupa Software. In this role since 2021, she focuses on developing and maintaining executive relationships, as well as implementing influencing strategies to enhance customer satisfaction and retention. She actively participates in customer success metrics workshops to ensure clients receive the best possible service and achieve their desired outcomes.
Employment at Jabil
Before joining Coupa Software, Stephanie worked at Jabil in various capacities over eight years. From 2016 to 2019, she served as the Supply Chain Services Manager for Indirect Procurement Applications in the Tampa/St. Petersburg, Florida area. Earlier, she was an IT Project/Program Manager from 2012 to 2016, and before that, she held the role of Recruiting Coordinator from 2011 to 2012, also based in St Petersburg, FL. Her tenure at Jabil demonstrates a diverse skill set in supply chain services, IT project management, and human resources coordination.
Role at City of Gulfport Florida
From 2005 to 2011, Stephanie contributed as an Administrative Services Technician at the City of Gulfport, Florida. During her six-year tenure, she gained valuable experience in municipal administrative operations, which laid the foundation for her subsequent roles in various industries.
Education and Expertise
Stephanie earned an Associate of Science degree in Computer/Information Technology Administration and Management from St. Petersburg College. She also completed her Bachelor's degree in Managerial and Organizational Leadership/Supply Chain from the same institution. Equipped with this educational background, she has successfully applied her knowledge and skills across several professional roles.
Customer Engagement Strategies
In her current position at Coupa Pay, Stephanie excels in customer engagement strategies. She conducts regular scheduled check-ins, monitors customer performance, and identifies areas for improvement. She also works closely with the sales team and Customer Success Plans (CSP) on sales orders, Statements of Work (SOWs), and invoices to facilitate smooth customer transactions. As a trusted advisor, Stephanie shares best practices, product information, and relevant company news to keep clients informed and engaged, ensuring their ongoing success and satisfaction.