Stephen Hughes
About Stephen Hughes
Stephen Hughes is a Sr. Technical Support Engineer at Coupa Software with extensive experience in technical support and engineering roles.
Title
Stephen Hughes holds the position of Senior Technical Support Engineer at Coupa Software. He has been with the company since 2021 in this role.
Career at Coupa Software
Stephen Hughes joined Coupa Software in 2016 as a Technical Support Engineer, based in Dublin, Ireland. He served in this role for three years before being promoted to Assigned Support Engineer in 2019. In 2021, he was elevated to the position of Senior Technical Support Engineer, a role he currently holds. During his tenure, he has specialized in various modules and led multiple customer escalated situations.
Work Experience at SAP
Prior to his time at Coupa Software, Stephen Hughes worked at SAP in Ireland. He began as an intern, serving as a Support Engineer from 2013 to 2014. Following his internship, he continued with SAP as a Support Engineer until 2016. This early career experience helped establish his technical foundation and customer support skills.
Education and Expertise
Stephen Hughes studied Computer Engineering in Mobile Systems at Technological University Dublin, achieving Honors between 2009 and 2014. Before that, he completed his secondary education at Coolmine Community School, earning a Leaving Certificate. His educational background underpins his technical knowledge and proficiency in support engineering.
Role and Responsibilities
In his current role at Coupa Software, Stephen Hughes acts as a Subject Matter Expert in multiple modules, providing specialized knowledge and guidance. He leads customer escalated situations and ensures high-priority issues are resolved efficiently. Additionally, he creates, reviews, and approves knowledge articles to enhance the team's resource library, participates in weekly technical reviews, and supports managerial duties during development prioritization calls.