Stephen Yeomans
About Stephen Yeomans
Stephen Yeomans is a Support Account Manager at Coupa Software with a diverse background in technical support and leadership roles across multiple companies.
Current Role at Coupa Software
Stephen Yeomans has been serving as a Support Account Manager at Coupa Software since 2021. His role involves managing customer support accounts to ensure client satisfaction and effective use of Coupa's services. Stephen operates from the United States and leverages his extensive technical support background to address customer queries and issues.
Past Experience at Quest Software/One Identity
Between 2016 and 2021, Stephen Yeomans held the position of Senior Technical Support Specialist at Quest Software/One Identity in Fort Myers, Florida. During his five years there, Stephen provided advanced technical support, helping clients resolve complex issues. His expertise contributed to the company's overall customer service quality.
Role at Dell
Stephen Yeomans worked as a Senior Technical Specialist at Dell from 2012 to 2016. Based in Fort Myers, Florida, he played a key role in providing technical solutions and support for Dell's products and services. His four-year tenure saw him excel in troubleshooting and client interaction.
Education Background
Stephen Yeomans has a diverse educational background. He studied Religious Education at Word of Life Bible Institute, earning a diploma in 1991. Additionally, he attained a Bachelor's degree in Psychology from Saint Mary's University. He has also studied at Service Strategies, focusing on technical support training.
Technical Support Expertise
Stephen Yeomans is certified as a Technical Support Manager and has extensive experience in technical support roles. His career includes significant positions at Quest Software, Dell, and Coupa Software. He has been recognized for his customer service excellence, receiving the Quest Core traits award.
Non-Corporate Leadership Experience
Outside of corporate roles, Stephen Yeomans has held leadership positions in non-profit organizations. As a Director, he successfully built and managed a team of dedicated volunteers, demonstrating his capabilities in team leadership and operational management.