Stephen Yeomans Csm
About Stephen Yeomans Csm
Stephen Yeomans is a Support Account Manager at Coupa Software with extensive experience in technical support roles at various companies, including Quest Software and Dell.
Current Position at Coupa Software
Stephen Yeomans currently works at Coupa Software as a Support Account Manager. He started this role in 2021 and is based in the United States. Stephen is responsible for managing customer support accounts, ensuring that clients receive efficient and effective assistance with Coupa Software products and services.
Previous Experience at Quest Software/One Identity
Before joining Coupa Software, Stephen held the position of Senior Technical Support Specialist at Quest Software/One Identity from 2016 to 2021. During his five years in Fort Myers, Florida, he focused on delivering technical support, troubleshooting complex issues, and providing high-quality customer service.
Senior Technical Specialist at Dell
Stephen worked as a Senior Technical Specialist at Dell from 2012 to 2016. Based in Fort Myers, Florida, he provided advanced technical support and resolved various technical challenges faced by customers. His role required in-depth knowledge of Dell’s products and services to effectively support end-users.
Roles at Quest Software
Stephen's extensive career at Quest Software included several roles. From 2006 to 2012, he served as a Senior Support Engineer in Halifax, Nova Scotia, Canada. He previously worked as an Account Escalation Manager for seven months in Aliso Viejo, California, and as a Senior Technical Support Engineer from 2000 to 2005 in the same location. His work involved resolving critical issues, managing escalations, and ensuring customer satisfaction.
Educational Background
Stephen holds a Bachelor's degree in Psychology from Saint Mary’s University. He also completed a diploma in Religious Education from Word of Life Bible Institute. Additionally, he has studied at Service Strategies. His educational background provided a foundation for his career in technical support and customer service.