Swapnil Gaikwad
About Swapnil Gaikwad
Swapnil Gaikwad is a Technical Support Engineer at Coupa Software with a background in Information Technology from the University of Mumbai.
Technical Support Engineer at Coupa Software
Swapnil Gaikwad has been serving as a Technical Support Engineer at Coupa Software since 2019. Based in Pune, he is involved in providing technical assistance and resolving software-related issues for clients. His role includes troubleshooting problems, implementing solutions, and ensuring customer satisfaction with the software services provided by Coupa.
Application Support Engineer at Ember Technologies Private Limited
Before joining Coupa Software, Swapnil Gaikwad worked at Ember Technologies Private Limited from 2017 to 2019. In his role as an Application Support Engineer in Navi Mumbai, he was responsible for the maintenance and support of software applications. This role required him to handle client queries, perform debugging, and offer technical solutions to enhance application performance and reliability.
Technical Support Engineer at SDL plc
From 2014 to 2017, Swapnil Gaikwad worked as a Technical Support Engineer at SDL plc in Navi Mumbai. During his three-year tenure, he focused on providing technical support and resolving issues related to the company's software products. His responsibilities included interaction with customers to understand their technical problems and deliver effective resolutions.
Information Technology at University of Mumbai
Swapnil Gaikwad completed his Bachelor's Degree in Information Technology from the University of Mumbai between 2010 and 2013. His academic background provided him with a foundational understanding of IT principles and practices, equipping him with the knowledge required for his professional roles in technical support and application support engineering.