Thomas Cole
About Thomas Cole
Thomas Cole is a Technical Support Engineer at Coupa Software and a Full Stack Developer/Consultant based in Reno, Nevada.
Current Role at Coupa Software
Thomas Cole is currently working at Coupa Software as a Technical Support Engineer (Application Support Engineer). Since joining Coupa Software in 2020, he operates out of Reno, Nevada, United States. In this role, he specializes in root cause analysis and remediation of application instance problems, including bug discovery and reporting. He also collaborates directly with Level 3 (L3), Development (Dev), and Site Reliability Engineering (SRE) teams to resolve application problems.
Role as Full Stack Developer / Consultant
In addition to his position at Coupa Software, Thomas Cole has been working as a Self-Employed Full Stack Developer / Consultant since 2017 in the Reno, Nevada area. As a consultant, he offers a wide range of services, leveraging his extensive experience and technical expertise to assist clients with various development projects. His role likely involves the end-to-end development of web applications, including both front-end and back-end responsibilities.
Previous Experience at PC-Doctor, Inc.
Thomas Cole has accumulated varied experience at PC-Doctor, Inc., where he held different positions. Notably, he worked as an IT Systems Specialist II in 2016 for 6 months and as an IT Systems Specialist from 2015 to 2016 for 11 months. Prior to these roles, he was an IT Support Technician II from 2014 to 2015 for one year. During his time with PC-Doctor, he was responsible for various IT support tasks, likely involving system troubleshooting, maintenance, and user support.
Technical Skills and Tools Utilized
Throughout his career, Thomas Cole has demonstrated proficiency with a variety of technical tools and platforms. His expertise includes the use of PHPMyAdmin, Rails console, MySQL console, and Chrome DevTools. Additionally, he employs monitoring and debugging tools such as New Relic, Kibana, and Grafana. For project management and collaboration, he utilizes GitHub, Jira, and Confluence. These tools support his work in application support, development, and IT systems management.