Valentina K.
About Valentina K.
Valentina K. is a Senior Customer Value Manager at Coupa Software with extensive experience in customer success and engagement roles, primarily at SAP and the Australian Government.
Title
Valentina K. holds the position of Senior Customer Value Manager at Coupa Software since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring clients realize the full value of the company's offerings.
Current Role at Coupa Software
Valentina K. is currently employed at Coupa Software as a Senior Customer Value Manager. She has been with the company since 2022, where she focuses on optimizing customer experiences and delivering measurable value to clients. Her work involves close collaboration with customers to identify and leverage opportunities for improvement and growth.
Previous Experience at SAP Customer Experience
Before joining Coupa Software, Valentina worked at SAP Customer Experience. From 2020 to 2022, she served as a Customer Success Partner, where she was responsible for ensuring customer satisfaction and success. Prior to that, she held the role of Customer Engagement Executive for 7 months in 2020, focusing on customer relationships and engagement strategies.
Role at SAP Fieldglass
Valentina K. spent three years from 2017 to 2020 at SAP Fieldglass as an Account Lead. Based in Brisbane, Australia, she managed client accounts, ensuring that clients' needs were met and that they were fully supported. Additionally, she worked as a Business Analyst at SAP Fieldglass from 2016 to 2017 for 9 months, where she performed analytical duties to support business decisions.
Leadership at SAP Australia
From 2017 to 2020, Valentina was the Brisbane SAP Business Women’s Network Lead at SAP Australia. In this leadership position, she fostered a supportive community for women in the organization, promoting career development and networking opportunities within the company.
Career at Australian Government
Valentina K. served the Australian Government from 2005 to 2016. She held the role of Assistant Director, ICT Contracts and Procurement Manager in Canberra, Australia. During her 11-year tenure, she managed ICT contracts and procurement processes, ensuring compliance and operational efficiency.