Vanessa Aleksic Brown
About Vanessa Aleksic Brown
Vanessa Aleksic Brown is the Manager of Customer Visibility at Coupa Software, with extensive experience in business operations and technical support across multiple companies.
Current Role at Coupa Software
Vanessa Aleksic Brown currently serves as the Manager of Customer Visibility at Coupa Software, starting her role in 2022. Working remotely, she is responsible for enhancing customer visibility by leveraging her extensive background in business operations management and technical support. Her role involves utilizing data tools and creating scripts to deliver customized reports, ensuring that senior leadership has precise insights into customer pain points and areas for improvement.
Previous Positions at Coupa Software
Before her current role, Vanessa Aleksic Brown held several positions at Coupa Software. She was the Lead of Customer Visibility from 2021 to 2022 in Aurora, Colorado, where she led efforts to integrate data insights into customer visibility strategies. Prior to that, she worked as a Business Operations Lead for Travel Saver from 2020 to 2021, where she focused on optimizing travel and expense management through strategic data utilization and operational efficiency.
Prior Experience at Yapta
Vanessa Aleksic Brown had significant roles at Yapta, where she served as the Sr. Business Operations Manager from 2018 to 2020 and Business Operations Manager from 2017 to 2018. Her responsibilities included driving business operations efficiency and developing strategies to improve travel spend management. Her remote role allowed her to leverage data analytics tools such as SumoLogic, Tableau, and Pyramid to optimize operational performance and streamline processes.
Technical Support Leadership
Vanessa Aleksic Brown has a rich background in technical support, having worked at Egencia as a Tech Support Lead from 2016 to 2017 and at Orbitz Worldwide in various technical support roles from 2008 to 2015. Her expertise includes managing technical support teams, resolving complex technical issues, and providing high-quality customer support. Her experience at Travelport and Cendant further solidified her skills in technical support and business operations.
Educational Background
Vanessa Aleksic Brown holds a Bachelor of Fine Arts (BFA) degree from Stephens College, where she studied from 1997 to 2000. Her educational background laid the foundation for her strong analytical skills and her ability to create and deliver data-driven insights. Her proficiency in various data tools such as Excel, SQL, and Salesforce Einstein, combined with her educational qualifications, has enabled her to excel in roles that require complex problem-solving and strategic decision-making.