Vinicius Aragão Da Silva
About Vinicius Aragão Da Silva
Vinicius Aragão Da Silva is a Technical Support Engineer at Coupa Software with extensive experience in IT support and fraud analysis, holding an MBA in Cloud Computing from Dublin Business School.
Title
Vinicius Aragão Da Silva currently holds the position of Technical Support Engineer at Coupa Software, located in County Dublin, Ireland. He has been with the company since 2020.
Professional Experience
Vinicius has an extensive background in technical support and analysis. Before joining Coupa Software, he was a Fraud and Risk Analyst at Concentrix in Dublin from 2019 to 2020. He also worked as a Support Desk Analyst IT at Virgin Media on behalf of Cobweb in County Dublin from 2018 to 2019. Additionally, he served as a Business Analyst Tier 2 at Elaw from 2013 to 2016, a Support Analyst Tier 2 at Olitel Telecom for three months in 2013, and a Support Analyst Tier 2 at Advanta Conectividade Inteligente from 2010 to 2013.
Educational Background
Vinicius possesses a solid educational foundation in information systems and telecommunications. He earned a Master of Business Administration in Cloud Computing from Dublin Business School between 2017 and 2018. He also holds a Bachelor of Information Systems from Centro Universitário Senac, which he completed from 2011 to 2016. He has a technical education in Telecommunication from Centro Educacional de Pedreira and ETEc Lauro Gomes, completed from 2008 to 2010.
Technical Skills and Expertise
Vinicius has demonstrated expertise in various technical domains. He implemented Coupa's SAML, SSO configuration with Azure, ADFS, OKTA, and other identity management solutions. He utilized Postman for REST API integrations and monitored customer environments using tools like Grafana, New Relic, and Kibana. He also created dashboards and filters in JIRA and Salesforce to improve case visibility.
Key Achievements
Vinicius has a record of solving over 1,200 cases in 2021 with a customer satisfaction KPI of 4.7/5.0, reflecting his strong problem-solving and customer service skills.