Yvonne Y.
About Yvonne Y.
Yvonne Y. is the Sr. Customer Adoption Manager at Coupa Software, with extensive experience in SaaS solutions, IoT integration, and lifecycle management.
Title
Yvonne Y. currently holds the position of Sr. Customer Adoption Manager at Coupa Software.
Current Role at Coupa Software
Since 2022, Yvonne Y. has been working as Sr. Customer Adoption Manager at Coupa Software. In this role, she leverages her expertise in managing the adoption of SaaS solutions, with a particular focus on enhancing customer engagement and satisfaction.
Previous Experience at Coupa Software
Prior to her current role, Yvonne served as a Value Solutions Consultant at Coupa Software from 2020 to 2022. Her duties involved consulting on value solutions and fostering customer relationships to enable effective solution deployment.
Professional Background
Yvonne Y.'s career spans various roles across multiple companies. She was a Solution Designer at LLamasoft, A Coupa Company in 2020. She served as Business Strategy Consultant at Dassault Systèmes from 2019 to 2020. She has held multiple roles at HP from 2017 to 2019, including Partnership Manager, Product Manager, and Solution Architect. At PTC, she worked from 2014 to 2017 as Pre-sale Technical Solution Consultant and Application Engineer in Shanghai City, China. Additionally, she has experience as an Assistant Engineer at BlueScope in Wollongong, Australia and as a 3D Designer at Groupe PSA in Shanghai City, China.
Education and Engineering Background
Yvonne Y. holds a Master’s Degree in Mechanical Engineering from the University of Wollongong, obtained between 2012 and 2013. She also worked at Shanghai Energy Efficiency Center as an Assistant Engineer from 2010 to 2011.
Expertise in SaaS and Digital Transformation
Yvonne has strong expertise in managing SaaS solution adoption, enhancing customer engagement, and satisfaction. She has a background in integrating IoT solutions with existing business processes to drive digital transformation. Her experience includes lifecycle management, aligning product and service offerings with customer needs, and enabling sales teams through strategic sales enablement initiatives.
Change Management Experience
Yvonne Y. has a comprehensive understanding of change management, particularly in the context of software and technology adoption. She has consistently focused on ensuring smooth transitions and minimizing disruptions during the implementation of new software and technological solutions.