Zain Ghafoor
About Zain Ghafoor
Zain Ghafoor is a Technical Support Specialist at Coupa Software with a background in IT consulting and a Bachelor's degree in Business Management and Computer Science from Keele University.
Title and Current Role at Coupa Software
Zain Ghafoor holds the position of Technical Support Specialist at Coupa Software. Since beginning his tenure in 2021, Zain has been based in Birmingham, England, United Kingdom. In this role, he provides technical assistance and support to users, leveraging his extensive knowledge in technical support and customer service within the computer software industry.
Current Role at LLamasoft, A Coupa Company
Since 2020, Zain Ghafoor has also been working at LLamasoft, A Coupa Company, as a Customer Operations Tech. Operating from Birmingham, United Kingdom, he supports customer operations including addressing technical issues, ensuring smooth software operations, and delivering high-quality service in the realm of computer software support.
Previous Role at CPiO Limited
From 2018 to 2020, Zain Ghafoor worked at CPiO Limited as an IT Consultant. During his two-year tenure in Birmingham, United Kingdom, his responsibilities included providing IT consultancy services, managing IT infrastructure, and aiding businesses with their technical needs and challenges. This role helped him gain substantial experience in IT infrastructure management.
Education and Academic Background
Zain Ghafoor attended Keele University from 2015 to 2018 where he completed a Bachelor's degree in Business Management and Computer Science. His academic training provided him with foundational knowledge in both business and technical fields, enriching his capabilities in IT infrastructure management and technical support services.
Expertise in IT Infrastructure Management
Zain Ghafoor has developed expertise in IT Infrastructure Management. This entails overseeing and managing essential operational components such as hardware, software, data storage, and networks that support an organization’s IT environment. His role in previous and current positions underscores his proficiency in maintaining and optimizing IT infrastructure.
Proficiency in Microsoft Office
Zain Ghafoor possesses strong skills in Microsoft Office, indicating his proficiency in using tools such as Word, Excel, and PowerPoint. These skills are crucial for performing various business and technical tasks, creating documentation, managing data, and presenting information effectively within his roles.