Karen Heredia
About Karen Heredia
Karen Heredia is a Customer Service Representative at Cover in San Francisco, CA, where she has worked since 2019. She holds a Bachelor of Arts in Psychology from UC Irvine and has previous experience in sales and account representation.
Work at Cover
Karen Heredia has been employed at Cover as a Customer Service Representative since 2019. In this role, she has contributed to customer support operations in San Francisco, California, for five years. Her responsibilities include assisting customers with inquiries and resolving issues, ensuring a high level of service and satisfaction.
Previous Employment Experience
Before joining Cover, Karen worked at Victoria's Secret as a Sales Specialist from 2017 to 2018 in San Jose, California. She also served as an Account Representative at Uber for four months in 2018, where she engaged with clients and managed accounts in San Francisco. This diverse experience in customer-facing roles has equipped her with valuable skills in communication and problem-solving.
Education and Expertise
Karen Heredia studied at the University of California, Irvine, where she earned a Bachelor of Arts in Psychology from 2014 to 2018. Additionally, she participated in the University of California Education Abroad Program (UCEAP) in Paris, focusing on French Language and Literature as well as French History for 11 months in 2018. This educational background provides her with a strong foundation in understanding human behavior and effective communication.