Nicholas Smith
About Nicholas Smith
Nicholas Smith is a Product Support Engineer with a background in customer service and web development. He has worked in various roles, including positions at Perkins Restaurant & Bakery, DealerSocket, and Harbor Freight Tools, and has a passion for coding and technology.
Work at Cover
Nicholas Smith has been employed at Cover as a Product Support Engineer since 2021. In this role, he is responsible for providing technical support and assistance related to the company's products. His experience in product support allows him to address customer inquiries and troubleshoot issues effectively.
Previous Experience in Product Support
Before joining Cover, Nicholas worked at DealerSocket as a Product Support Engineer from 2017 to 2021. His four years in this position involved supporting clients with software-related inquiries and ensuring their needs were met. This role contributed to his expertise in product support and customer service.
Background in Culinary and Logistics
Nicholas began his career in the culinary field, working as a Prep Cook at Perkins Restaurant & Bakery LLC from 2015 to 2016. He also served as a Logistics Supervisor at Harbor Freight Tools from 2014 to 2017. These roles provided him with valuable experience in team management and operational efficiency.
Education and Technical Skills
Nicholas studied at Oshkosh North High School from 2008 to 2012. He has a passion for coding languages and web development, which he pursued further after transitioning from customer service to web development in 2017. His technical skills include developing projects such as a web-controlled treat dispenser using Arduino boards.
Career Progression
Nicholas's career has evolved from customer service roles to technical positions in product support and web development. He worked as a Shift Leader at Culver's Restaurants from 2012 to 2015, which helped him develop leadership skills before moving into more technical fields.