Nolan Smith
About Nolan Smith
Nolan Smith serves as the Senior Manager of Quality Operations at Covera Health, a position he has held since 2021. He has a background in customer care and provider information management, having worked at both Covera Health and Spreemo Health in various roles over several years.
Work at Covera Health
Nolan Smith has been with Covera Health since 2017, holding various roles that demonstrate a progression in responsibility. He served as Provider Information Associate from 2017 to 2019, then advanced to Provider Information Lead until 2021. In 2021, he transitioned to the role of Manager, Quality Operations, and currently holds the position of Senior Manager, Quality Operations. His tenure at Covera Health reflects a commitment to enhancing quality operations within the organization.
Previous Experience at Spreemo Health
Prior to his current role at Covera Health, Nolan Smith worked at Spreemo Health from 2014 to 2017. He began as a Customer Care Associate and quickly advanced to Customer Care Team Lead within a year. In 2016, he took on the role of Assistant Manager of Customer Care, where he contributed to improving customer service operations for a year. His experience at Spreemo Health provided him with a solid foundation in customer care and operational management.
Career Progression
Nolan Smith's career reflects a steady progression in the healthcare operations field. Starting as a Customer Care Associate at Spreemo Health, he gained valuable experience that led to leadership roles within the company. His move to Covera Health allowed him to further develop his skills in provider information management and quality operations. Over the years, he has demonstrated an ability to adapt and grow within the healthcare sector.
Quality Operations Expertise
In his current role as Senior Manager, Quality Operations at Covera Health, Nolan Smith focuses on ensuring high standards in operational quality. His responsibilities likely include overseeing quality assurance processes, implementing best practices, and collaborating with various departments to enhance service delivery. His extensive background in customer care and provider information management supports his expertise in quality operations.