Josselin Leiva
About Josselin Leiva
Josselin Leiva serves as the Vice President of Customer Service at CoverHound, where he focuses on fostering a culture of growth and learning. With extensive experience in customer service and quality control, he has developed strong problem-solving skills in fast-paced environments.
Current Role at CoverHound
Josselin Leiva serves as the Vice President of Customer Service at CoverHound, a position he has held since 2022. In this role, he focuses on enhancing customer service operations and ensuring a high standard of service delivery. His responsibilities include overseeing customer service strategies and fostering a culture that prioritizes team growth and learning. Leiva's leadership is directed towards maximizing team potential and driving overall company growth.
Previous Experience at CoverHound
Before his current role, Josselin Leiva worked at CoverHound in various capacities. He served as the Director of Quality Control from 2018 to 2022, where he was responsible for maintaining quality standards across services. Prior to that, he held the position of Quality Control Manager from 2016 to 2018. His tenure at CoverHound contributed to his extensive experience in business process development within the InsurTech sector.
Education and Expertise
Josselin Leiva studied at Pepperdine Graziadio Business School, where he earned a Bachelor of Science in Business Management from 2013 to 2018. His academic background in Business Administration and Management has equipped him with the necessary skills to excel in various roles within the insurance industry. Leiva possesses strong problem-solving skills, particularly in fast-paced environments, and has a proven ability to prioritize multiple tasks effectively.
Career Background in Insurance
Josselin Leiva has a diverse background in the insurance industry. He began his career as a Customer Service Representative at National Insurance Solutions, Inc. from 2007 to 2014, where he developed foundational customer service skills. He then worked as a Commercial Insurance Underwriter at Fortuna General Insurance Agency from 2014 to 2015. This range of experiences has contributed to his comprehensive understanding of customer service and quality control in the insurance sector.