Andrew Dafler
About Andrew Dafler
Andrew Dafler is a Technical Account Manager at CoverMyMeds, where he has worked since 2019. He has a background in customer service and account coordination, with previous experience at JackThreads and Pacific Sunwear.
Current Role at CoverMyMeds
Andrew Dafler has been employed at CoverMyMeds since 2019, where he serves as a Technical Account Manager. In this role, he is responsible for managing technical aspects of client accounts, ensuring that clients receive optimal service and support. His experience in this position contributes to the overall success of the company by enhancing client satisfaction and facilitating effective communication between clients and technical teams.
Previous Experience at JackThreads
Prior to his role at CoverMyMeds, Andrew worked at JackThreads from 2011 to 2016 in Columbus, Ohio. He held the position of Customer Service Communications Coordinator and Satisfaction Leader. During his five years at JackThreads, he focused on improving customer communication and enhancing overall customer satisfaction, which played a significant role in the company's customer service strategy.
Educational Background
Andrew Dafler pursued his education at Butler County Community College, where he earned an Associate of Arts degree from 2006 to 2009. He then attended Westminster College in Pennsylvania, completing a Bachelor of Arts degree from 2009 to 2011. His educational background provides him with a solid foundation for his professional roles in customer service and account management.
Early Career Experience
Andrew's early career includes a position as a Sales Associate at Pacific Sunwear from 2005 to 2006, where he gained valuable retail experience. Additionally, he completed a one-month internship at Shearer's Snacks in 2010. These early roles contributed to his development in customer service and communication skills, which he has applied throughout his career.
Work at CoverMyMeds as Account Coordinator
Before becoming a Technical Account Manager, Andrew worked as an Account Coordinator at CoverMyMeds starting in 2016. In this role, he was involved in coordinating account activities and supporting client needs. His experience as an Account Coordinator laid the groundwork for his subsequent advancement to Technical Account Manager.