Bruce Woods
About Bruce Woods
Bruce Woods is an Account Coordinator currently employed at CoverMyMeds in the Columbus, Ohio Metropolitan Area. He has a diverse background in customer service and advocacy, having worked for several companies including Aetna, VSP Vision Care, and Verizon Wireless, and holds a Bachelor's degree in Public Relations from Franklin University.
Work at CoverMyMeds
Bruce Woods has been employed at CoverMyMeds as an Account Coordinator since 2021. In this role, he is responsible for managing client accounts and ensuring effective communication between the company and its clients. His position involves coordinating various account-related tasks to enhance customer satisfaction and streamline processes. He works within the Columbus, Ohio Metropolitan Area, contributing to the company's mission of improving healthcare access.
Previous Experience in Customer Care
Bruce Woods has extensive experience in customer care roles prior to his current position. He worked at Aetna, a CVS Health Company, as a Senior Customer Care Advocate from 2018 to 2020. Before that, he served as a Customer Service Representative at VSP Vision Care for six months in 2015. Additionally, he was a Customer Care Advocate at Verizon Wireless from 2016 to 2018 and held the position of Customer Care Associate at Alliance Data for eight months in 2016. His experience includes direct interaction with customers and managing their inquiries.
Education and Expertise
Bruce Woods pursued his education at multiple institutions. He studied Public Relations at Franklin University, where he earned a Bachelor of Science degree in 2023. Prior to that, he attended Columbus State Community College from 2019 to 2022. He also studied at Bowling Green State University, further enhancing his knowledge and skills relevant to his career in customer care and account management.
Career Progression
Bruce Woods has demonstrated a steady career progression in the customer service and account management sectors. After his tenure at Aetna, he worked at Molina Healthcare as an Associate Analyst in Provider Configuration from 2020 to 2021. His career began with various customer service roles, which provided him with a solid foundation in client relations and support, leading to his current position at CoverMyMeds.