Caleb Ray
About Caleb Ray
Caleb Ray serves as the Knowledge Management Lead for Operational Excellence at CoverMyMeds, where he has worked since 2020. He has a background in public relations and has held various roles at CoverMyMeds, contributing to significant improvements in content management and team processes.
Current Role at CoverMyMeds
Caleb Ray serves as the Knowledge Management Lead for Operational Excellence at CoverMyMeds. He has held this position since 2020, contributing to the organization's focus on improving operational processes and knowledge sharing. In this role, he has implemented key methodologies and tools to enhance team performance and efficiency.
Previous Positions at CoverMyMeds
Caleb Ray has held multiple roles at CoverMyMeds, starting as an Account Specialist from 2016 to 2017. He then progressed to Account Coordinator from 2017 to 2018, followed by Support Content Coordinator from 2018 to 2019. He later served as Content Team Lead from 2019 to 2020. His diverse experiences within the company have equipped him with a comprehensive understanding of its operations.
Education and Academic Background
Caleb Ray studied at Capital University, where he earned a Bachelor of Arts (B.A.) in Public Relations. His academic tenure lasted from 2012 to 2016, providing him with foundational knowledge and skills relevant to his career in communications and management.
Contributions to Knowledge Management
In his current role, Caleb Ray has successfully implemented Confluence Cloud and Jira Cloud for the Knowledge Management Team. He has also transitioned the team to Scrum methodology, enhancing project management practices. Additionally, he decreased the size of content inventory by 34%, streamlining operations and improving efficiency.
Leadership in Employee Resource Groups
Caleb Ray co-founded and chaired an LGBTQ employee resource group at CoverMyMeds for a 12-month term. This initiative reflects his commitment to fostering an inclusive workplace and supporting diversity within the organization.