James (Jay) Hull
About James (Jay) Hull
James (Jay) Hull is an Appeals Account Coordinator with extensive experience in customer service and management roles across various companies. He has a strong educational background in Business Administration and Business Forensics from Franklin University.
Current Role at CoverMyMeds
James (Jay) Hull has been serving as an Appeals Account Coordinator at CoverMyMeds since 2021. In this role, he is responsible for managing appeals processes and ensuring effective communication between healthcare providers and insurance companies. His experience in customer service and patient care contributes to his ability to navigate complex situations in the healthcare industry.
Previous Experience in Customer Service
Prior to his current position, Hull worked at Accredo - An Express Scripts Company in various roles, including Supervisor of Customer Service and Service Delivery Manager. He spent a total of six years at Accredo, where he developed skills in team leadership and service management. His earlier role as a Patient Care Representative further solidified his expertise in customer service within the healthcare sector.
Entrepreneurial Experience
From 2017 to 2020, Hull owned and operated Consider It Sold Photography in the Columbus, Ohio area. During this three-year period, he managed all aspects of the business, including client relations, marketing, and service delivery. This experience provided him with valuable insights into business operations and customer engagement.
Educational Background
Hull studied at Franklin University, where he earned an Associate's Degree in Business Administration and Management from 2013 to 2019. He also achieved a Bachelor's Degree in Business Forensics from the same institution between 2012 and 2019. Additionally, he attended Columbus State Community College from 2010 to 2014, further enhancing his educational qualifications.
Early Career in Public Service
Hull began his career as a Police Communication Technician with the City of Columbus ~ Division of Police from 2008 to 2009. This role involved handling communications and coordinating responses in high-pressure situations, which contributed to his skills in crisis management and effective communication.