Jordan Vidra
About Jordan Vidra
Jordan Vidra serves as the AMP Technical Support Lead at CoverMyMeds in the Columbus, Ohio Metropolitan Area, where he has worked since 2021. He has a diverse background in customer experience and technical support, with previous roles at HOMAGE and The Ohio State University.
Work at CoverMyMeds
Jordan Vidra has been serving as the AMP Technical Support Lead at CoverMyMeds since 2021. In this role, he oversees technical support operations and manages hypercare diligence with vendors during brand launches to ensure smooth transitions. He has previously held several positions within the company, including Account Coordinator, Technical Account Manager, and Pod Lead, contributing to various aspects of customer support and account management. His experience at CoverMyMeds spans over three years, during which he has developed runbook descriptions for troubleshooting processes and provided leadership insights to enhance cross-departmental collaboration.
Education and Expertise
Jordan Vidra studied at The Ohio State University, where he earned a Bachelor's degree in Strategic Communications from 2008 to 2012. His educational background has equipped him with skills in effective communication and strategic planning, which he applies in his professional roles. His expertise in vendor management and technical support is further demonstrated through his leadership in building a team focused on enhancing the AMP product experience.
Background
Prior to his current role at CoverMyMeds, Jordan Vidra gained diverse experience in customer service and operational roles. He worked at HOMAGE as a Customer Experience All Star and Manager, where he focused on enhancing customer interactions. His early career included positions at The Ohio State University and Columbus Clippers, where he developed foundational skills in customer service and team collaboration. This varied background has contributed to his comprehensive understanding of customer needs and operational efficiency.
Achievements
Throughout his career, Jordan Vidra has contributed to various initiatives aimed at improving team efficiency and operational processes. He has developed runbook descriptions for troubleshooting and resolution processes, which have enhanced the overall effectiveness of the technical support team. Additionally, he proactively identifies problems by running queries and reviewing reports, which has contributed to operational efficiency within the organization. His mentorship of less experienced team members fosters a culture of growth and development within his team.