Joshua Riggs
About Joshua Riggs
Joshua Riggs is a Site Reliability Engineering Manager at CoverMyMeds, with a background in network engineering and data processing. He has extensive experience in IT, specializing in Unified Communication systems and advocating for open-source technologies.
Current Role at CoverMyMeds
Joshua Riggs serves as the Site Reliability Engineering Manager at CoverMyMeds, a position he has held since 2022. In this role, he is responsible for ensuring the reliability and performance of the company's systems and services. His focus includes implementing innovative IT solutions aimed at reducing operational costs. Riggs previously worked at CoverMyMeds as an Ops Engineer and Site Reliability Engineer, gaining valuable experience in the company's operational framework.
Previous Experience in Telecommunications
Prior to his current role, Joshua Riggs worked at HKT Teleservices (formerly PCCW Teleservices) as a Network Engineer from 2016 to 2019 in Dublin, Ohio. He also held the position of Telephony Engineer at the same company from 2019 to 2021 in Grove City, Ohio. His experience in telecommunications includes expertise in implementing and managing Unified Communication systems using Asterisk and FreePBX.
Background in Logistics and Data Processing
Joshua Riggs has a background in logistics and data processing, having worked at Walmart Distribution Center in various roles from 2010 to 2016. His positions included Data Processing Systems Operator, Technical Coordinator Data Processing Systems Associate, and Walmart Logistics Associate. This experience provided him with a strong foundation in operational processes and data management.
Education and Qualifications
Joshua Riggs studied at DeVry University, where he earned a Bachelor's degree in Network and Communication Management. He completed his high school education at Springboro High School, obtaining his High School Diploma in 2007. His educational background supports his extensive knowledge in IT and telecommunications.
Technical Skills and Expertise
Joshua Riggs possesses a broad range of IT skills, including Networking, Systems, Telephony, and Virtualization/Cloud. He actively engages in self-study to adapt to new technologies and challenges. Riggs advocates for open-source technologies and is skilled in Docker and Free and Open Source Software (FOSS), which he utilizes to solve complex problems.