Katherine Carrillo
About Katherine Carrillo
Katherine Carrillo serves as the Operations Lead at CoverMyMeds, where she manages team operations and coordinates workload for account coordinators. With a background in nursing and extensive experience in healthcare operations, she has developed innovative solutions to enhance team efficiency.
Current Role at CoverMyMeds
Katherine Carrillo serves as the Operations Lead at CoverMyMeds in Scottsdale, Arizona, a position she has held since 2021. In this role, she is responsible for real-time monitoring of chats and coordinating the workload for account coordinators. She manages system escalations and submits production support tickets as needed. Additionally, she oversees attendance and time-off processes for her team and performs quality assurance checks on Potential Adverse Event forms before submission to manufacturers.
Previous Experience at CoverMyMeds
Prior to her current role, Katherine worked at CoverMyMeds as an Insurance Reimbursement Specialist from 2011 to 2021. During her ten years in this position, she developed a workaround using MS Forms to report agents' timecards during a Kronos application outage. Her extensive experience at CoverMyMeds has equipped her with a deep understanding of the company's operations and processes.
Experience at Genentech
Katherine Carrillo briefly worked at Genentech as a Seasonal Supervisor GNEO for two months in 2022. This role allowed her to gain additional experience in operations management within a different organizational context, contributing to her overall expertise in the field.
Education and Training
Katherine has a strong educational background in the medical field. She studied at Pima Medical Institute, achieving her Medical Assistant certification in 2006. She also attended Mesa Community College and Arizona College, where she studied Registered Nursing and earned a Bachelor of Science in Nursing from 2015 to 2018. This educational foundation supports her operational roles in healthcare-related environments.
Technical Skills and Tools Utilized
In her current role, Katherine utilizes a variety of tools to enhance operational efficiency. These tools include Tableau for data visualization, Five9 for call center management, Confluence for team collaboration, and Hubble for operational insights. Her proficiency with these tools aids in the management of large teams and special project teams, known as blizzard teams.