Kristen Maxwell
About Kristen Maxwell
Kristen Maxwell serves as the Senior Director of the Patient Support Center and Implementation at CoverMyMeds, bringing over a decade of experience in healthcare operations and strategic partnerships. She has held various managerial roles across several organizations, focusing on customer experience and team leadership.
Current Role at CoverMyMeds
Kristen Maxwell serves as the Senior Director of the Patient Support Center and Implementation at CoverMyMeds. She has held this position since 2021, contributing to the organization from its Columbus, Ohio location. In her current role, she focuses on enhancing patient support services and overseeing implementation strategies to improve operational efficiency.
Previous Experience at CoverMyMeds
Prior to her current position, Kristen Maxwell worked at CoverMyMeds in various roles. She served as the Customer Operations Manager from 2016 to 2018 and later as the Director of Patient Services from 2019 to 2021. Her tenure at CoverMyMeds allowed her to develop expertise in patient services and operational management within the healthcare sector.
Education and Expertise
Kristen Maxwell earned her Bachelor of Arts degree from Ohio University, where she studied Pre-Law and Marketing from 2002 to 2006. Her educational background supports her extensive experience in operations, particularly in the healthcare industry, where she emphasizes strategic partnerships and cross-functional team leadership.
Career History in Operations
Kristen Maxwell has over a decade of experience in operations, primarily within the healthcare sector. Before her roles at CoverMyMeds, she held positions at Sarnova as Senior Manager of Customer Experience, and at Grainger in various account management roles. She also worked at Cisco Systems as a Public Sector Account Manager and Healthcare Account Manager, gaining valuable insights into customer experience and operational efficiency.
Leadership Principles
Kristen Maxwell is guided by principles that emphasize character, passion, and purpose in building successful teams. She has a strong track record of implementing customer and employee feedback to drive business outcomes, showcasing her commitment to improving organizational performance and team dynamics.