Marcus Sales
About Marcus Sales
Marcus Sales serves as the Pod Lead at CoverMyMeds, where he has contributed to sales and retention strategies since 2021. His diverse background includes roles in customer service and team leadership across various companies, as well as military experience in the United States Marine Corps.
Work at CoverMyMeds
Marcus Sales has been serving as Pod Lead at CoverMyMeds since 2021. In this role, he has played a significant part in developing sales and retention strategies, which have contributed to the expansion of the company's customer base. His previous experience at CoverMyMeds as an Account Coordinator from 2020 to 2021 provided him with insights into customer needs and operational processes, enhancing his effectiveness in his current position.
Previous Employment Experience
Prior to his role at CoverMyMeds, Marcus Sales held various positions that contributed to his professional development. He worked as a Team Lead at BMW Financial Services for eight months in 2017-2018. His experience also includes roles such as Customer Engagement Specialist at The Eco Plumbers, Customer Service Representative at AutoZone, and Assistant Manager at Advance Auto Parts. These positions helped him build a strong foundation in customer service and team management.
Education and Expertise
Marcus Sales is currently studying at Columbus State Community College, focusing on Registered Nursing. He has been pursuing this education since 2013, which complements his extensive experience in customer service and team leadership. His background in nursing may enhance his understanding of client needs in healthcare-related sales.
Military Background
Marcus Sales served in the United States Marine Corps as a Lance Corporal from 2005 to 2011. His military experience has contributed to his ability to foster a disciplined and cohesive team environment. The skills he developed during his service have been instrumental in his professional roles, particularly in team management and operational efficiency.
Skills and Contributions
Throughout his career, Marcus Sales has developed training programs aimed at enhancing the skills of new hires in conflict resolution and call center systems. He has also contributed to the design and optimization of call center systems to improve customer satisfaction. His implementation of Lean Management techniques has further improved efficiency in customer service operations.