Michael O'quinn
About Michael O'quinn
Michael O'Quinn is a Support Supervisor at CoverMyMeds, with a background in customer service and team development. He has experience in various roles, including positions at Georgia Aquarium, where he focused on guest relations and education operations.
Current Role at CoverMyMeds
Michael O'quinn has served as Support Supervisor at CoverMyMeds since 2016. In this role, he oversees a team and is responsible for ensuring high-quality support services. His leadership has contributed to significant revenue generation, totaling $2 million, through effective communication with physician offices, pharmacies, and insurance providers. O'quinn's focus on customer service and operational efficiency is evident in his development of custom workflows tailored to medication verticals.
Previous Experience at CoverMyMeds
Prior to his current position, O'quinn worked as an Account Coordinator at CoverMyMeds from 2015 to 2016. During this year, he completed 250 quarterly quality assurance audits and provided actionable feedback to 17 team members. His contributions helped enhance team performance and improve service delivery within the organization.
Experience at Georgia Aquarium
O'quinn worked at Georgia Aquarium in various roles from 2008 to 2014. He began as an Entertainment & Guest Relations Representative, where he interacted with guests and enhanced their experience. He later transitioned to the role of Education Operation Specialist, focusing on educational programming. His tenure at the aquarium spanned three years in each position, allowing him to develop skills in customer engagement and operational management.
Team Development and Leadership
In his current role, O'quinn has developed a career road map for 17 team members, establishing monthly goals that align with corporate objectives for professional advancement. He has also served as a subject matter expert for 15 supervisors, guiding them in recruitment processes and strategies to attract top talent. His leadership approach emphasizes team growth and alignment with organizational goals.
Educational Background
Michael O'quinn earned a Bachelor's Degree in Political Science and Government from Morehouse College. His academic background has provided him with a strong foundation in analytical thinking and communication, which he applies in his professional roles.