Nicholas Reed
About Nicholas Reed
Nicholas Reed is a Quality Assurance Analyst with experience in customer service and healthcare management. He has a background in Health Services Administration from Ohio University and has worked in various roles within the healthcare sector, focusing on quality assurance and operational efficiency.
Work at CoverMyMeds
Nicholas Reed has been employed at CoverMyMeds as a Quality Assurance Analyst since 2019. In this role, he focuses on addressing and resolving complaints and concerns from residents, which enhances customer satisfaction and service quality. His responsibilities include ensuring that the quality of services meets established standards, contributing to the overall effectiveness of the organization.
Previous Experience in Healthcare
Before joining CoverMyMeds, Nicholas Reed worked at Altercare Centers for Rehabilitation as a Staffing and Scheduling Specialist for five months in 2019. In this position, he was involved in managing staffing needs and scheduling, which is critical for maintaining operational efficiency in healthcare settings. Additionally, he volunteered at Nationwide Children's Hospital in 2018, where he contributed to various initiatives for three months.
Education and Expertise
Nicholas Reed earned a Bachelor's degree in Health Services Administration from Ohio University, where he studied from 2016 to 2019. This educational background provided him with a solid foundation in healthcare management and administration, equipping him with the skills necessary for his roles in quality assurance and healthcare service delivery.
Facility Management Responsibilities
In his current role, Nicholas oversees various operational aspects of a 72-bed facility. He directs meal preparation, serving, and delivery processes, ensuring quality and timeliness. Additionally, he manages the facility's budget, focusing on financial efficiency and resource allocation. His responsibilities also include overseeing dietary and nursing inventory and product ordering, which maintains supply chain efficiency.
Community Engagement and Volunteer Work
Nicholas Reed has engaged in community service through his participation in Ohio University's Community and Public Health program in Ecuador in 2018. This experience allowed him to gain insights into public health practices in an international context. His volunteer work at Nationwide Children's Hospital further reflects his commitment to contributing to healthcare initiatives and community well-being.