Olivia Howard
About Olivia Howard
Olivia Howard is an Account Coordinator at CoverMyMeds, where she has worked since 2020. She specializes in troubleshooting program workflows and educating users on financial assistance options.
Work at CoverMyMeds
Olivia Howard has been serving as an Account Coordinator at CoverMyMeds since 2020. In this role, she identifies and tracks common error messages related to Xiidra prior authorizations (PAs), which aids in troubleshooting and optimizing new program workflows. She has participated in the AMP Xiidra Access Program training and engaged in simulations to improve user experience. Additionally, she educates users on financial assistance options, benefit verifications, and the HubServices portal, contributing to a comprehensive support system for users.
Previous Experience at Topgolf
Before joining CoverMyMeds, Olivia worked at Topgolf as a Bayhost/Event Ambassador from 2018 to 2019. During her time there, she was involved in the Adverse Event team and the Party Planning Committee, where she contributed to team engagement and fostered a positive work environment. This experience helped her develop skills in customer service and event coordination.
Experience at Nationwide Financial
Olivia Howard worked as an Internal Sales & Service Analyst at Nationwide Financial from 2019 to 2020 in the Columbus, Ohio area. In this position, she gained valuable experience in sales support and customer service, which further enhanced her professional skill set before transitioning to her current role at CoverMyMeds.
Education and Expertise
Olivia studied at Ohio University-Lancaster, where she pursued a Bachelor of Applied Science in Communication Studies from 2015 to 2019. This educational background provided her with a strong foundation in communication skills, which she applies in her current role at CoverMyMeds. Her academic training complements her professional experiences in customer service and account coordination.
Time Management Skills
In her role at CoverMyMeds, Olivia effectively manages her time using the Hubble application. She maintains above-average audit scores while balancing additional responsibilities, demonstrating her ability to prioritize tasks and manage workload efficiently.