Rafael Serra
About Rafael Serra
Rafael Serra is a Sr. Associate Client Management at CoverMyMeds, where he has worked since 2021. He has extensive experience in client management and operations, having held various roles at CoverMyMeds and McKesson over the past 15 years.
Current Role at CoverMyMeds
Rafael Serra currently holds the position of Sr. Associate Client Management at CoverMyMeds, where he has been employed since 2021. His role involves managing client relationships and ensuring effective communication between clients and the company. He is based in Scottsdale, Arizona, and has been contributing to the organization's client management strategies for three years.
Previous Experience at CoverMyMeds
Prior to his current role, Rafael Serra served as the Strategic Account Lead at CoverMyMeds from 2018 to 2022. In this capacity, he focused on developing and maintaining strategic relationships with key accounts, enhancing the company’s service offerings, and driving client satisfaction over a four-year period.
Career at McKesson
Rafael Serra has extensive experience at McKesson, where he worked in various roles from 2008 to 2018. He began as a Customer Service Representative, then progressed to Operation Support Lead, and later served as Reimbursement Operations Supervisor. His tenure at McKesson spanned a total of seven years, during which he developed skills in operations and customer service.
Education and Expertise
Rafael Serra studied at Phoenix College, where he earned a degree in Business Administration and Management, General. This educational background has equipped him with foundational knowledge and skills applicable to his roles in client management and operations within the healthcare industry.