Sarah Manthey
About Sarah Manthey
Sarah Manthey is an Associate UX Researcher at CoverMyMeds in Columbus, Ohio, where she has worked since 2022. She specializes in Continuous Discovery research and collaborates with cross-functional teams to improve product accessibility and usability.
Work at CoverMyMeds
Sarah Manthey has been employed at CoverMyMeds as an Associate UX Researcher since 2022. In this role, she focuses on enhancing user experiences through research and analysis. She collaborates with cross-functional teams, including UX designers, engineers, and product managers, to identify and address gaps in product accessibility and inclusivity. Her contributions include acting as a Subject Matter Expert for the SUPR-Q and NPS surveys, which evaluate user satisfaction and product usability.
Previous Employment Experience
Before her current position, Sarah held various roles that contributed to her expertise in user experience and customer service. She worked as an Account Coordinator in Patient Services at CoverMyMeds from 2020 to 2022. Prior to that, she was a Customer Account Specialist at Klarna for 10 months in 2019. Her earlier experience includes roles as a Barista at Starbucks and as an Environmental Technician at Terracon, among others. These positions provided her with a diverse skill set in customer interaction and data analysis.
Education and Expertise
Sarah Manthey has a Bachelor of Arts in Geography from Kent State University, which she completed from 2009 to 2014. She furthered her education by obtaining a Professional Certificate in Google UX Design from 2021 to 2022. Additionally, she studied UX Design and Responsive Web Design through Coursera from 2022 to 2023. Her educational background supports her specialization in conducting Continuous Discovery research to improve product development processes.
Skills in User Experience Research
In her role as an Associate UX Researcher, Sarah specializes in Continuous Discovery research, which focuses on ongoing user engagement to inform product development. She employs various research methodologies to gather insights that enhance user satisfaction. Her expertise in conducting surveys, including the SUPR-Q and NPS, allows her to assess and improve product usability effectively.