Jan Prentice
About Jan Prentice
Jan Prentice is a Global Customer Success Manager at Crayon with extensive experience in CRM, software licensing, and IT service management.
Work at Crayon
Currently, Jan Prentice serves as the Global Customer Success Manager at Crayon. In this role, Prentice focuses on enhancing customer satisfaction and ensuring successful adoption of Crayon's services. The position involves remote work, allowing for flexibility in managing customer relationships and support.
Previous Experience
Jan Prentice has a diverse background in various roles across multiple organizations. Prior to Crayon, Prentice worked at Insight as a Global Customer Success Manager for 11 months. Before that, Prentice held positions at Barclays Investment Bank, Fujitsu Services, and Promethean AV, accumulating extensive experience in sales, customer success, and software licensing.
Education and Expertise
Jan Prentice studied at Lakes School Windermere from 1983 to 1989. Prentice holds certifications in ITIL Foundation for IT Service Management and is a Microsoft Certified Licensing Administrator. These qualifications indicate a solid understanding of IT service delivery and expertise in Microsoft licensing.
Technical Skills and Knowledge
Jan Prentice possesses extensive knowledge of CRM packages, including ACT, Genesis, Kudos, and Super Office. Prentice has market knowledge in hardware, cloud services, Azure, data centers, and associated tenant portals. Additionally, Prentice has expertise in Software Asset Management (SAM), which is essential for managing software licenses and compliance.
Sales and Business Management Experience
Jan Prentice has a strong background in sales pipeline management and business forecasting. This experience is complemented by previous roles in sales and purchasing management, particularly at On Line Computers and Insight Direct UK, where Prentice specialized in Microsoft Portal and Software Assurance Benefits.