Franziska Harder
About Franziska Harder
Franziska Harder is a Customer Success Manager at Creative Force in Hamburg, Germany, where she has worked since 2022. She holds a degree in Arts, Entertainment, and Media Management from Universität Hamburg and has previous experience at Otto (GmbH & Co KG) as a Project Manager and People Lead.
Current Role at Creative Force
Franziska Harder serves as a Customer Success Manager at Creative Force, a position she has held since 2022. In this role, she focuses on ensuring client satisfaction and optimizing the customer experience. Based in Hamburg, Deutschland, she has contributed to the company's initiatives aimed at enhancing customer relationships and support.
Previous Experience at Otto (GmbH & Co KG)
Franziska Harder worked at Otto (GmbH & Co KG) for a total of eight years, where she held two significant roles. From 2014 to 2018, she was a Projektmanager at Otto Fotostudio, managing various projects related to photography and studio operations. Following this, she served as People Lead from 2018 to 2022, overseeing team dynamics and personnel management within the organization.
Education in Arts and Media Management
Franziska Harder studied at Universität Hamburg, where she earned a degree in Kunst-, Unterhaltungs- und Medienmanagement. Her studies spanned from 2005 to 2009, providing her with a foundation in arts, entertainment, and media management that supports her professional endeavors.
Professional Background in Customer Success
With a background in project management and team leadership, Franziska Harder has developed expertise in customer success strategies. Her experience at Creative Force and Otto (GmbH & Co KG) has equipped her with skills in client relations, project execution, and team management, contributing to her effectiveness in her current role.