Ngân Hà
About Ngân Hà
Ngân Hà is a Senior Customer Support Executive at Creative Force in Hanoi, Vietnam, with a background in customer service and a dual Bachelor's degree in Italian Language and Literature and English Language and Literature from Hanoi University.
Work at Creative Force
Ngân Hà has been employed at Creative Force as a Senior Customer Support Executive since 2023. In this role, she is responsible for addressing customer inquiries and providing support to enhance customer satisfaction. Prior to her current position, she served as a Customer Support Executive at Creative Force for two years, starting in 2021. Her work at Creative Force is based in Hanoi, Vietnam.
Education and Expertise
Ngân Hà holds two Bachelor's degrees from Hanoi University. She studied Italian Language and Literature from 2011 to 2015, and later pursued English Language and Literature from 2013 to 2016. This educational background equips her with strong communication skills and a deep understanding of language, which are essential in her customer support roles.
Previous Work Experience
Before joining Creative Force, Ngân Hà worked at Mascot International A/S as a Customer Advisor from 2016 to 2020. In this position, she provided assistance and support to customers, contributing to their overall experience with the company. Additionally, she worked as a Customer Service Representative at Crossian Technology for seven months in 2021, further developing her customer service skills.
Career Timeline
Ngân Hà's career in customer support began in 2021 when she joined Crossian Technology as a Customer Service Representative. She then transitioned to Creative Force, where she served as a Customer Support Executive for two years before advancing to her current role as Senior Customer Support Executive in 2023. Her career spans various roles in customer service, showcasing her commitment to the field.