Emily Cotton
About Emily Cotton
Emily Cotton is a Customer Service Representative specializing in Inside Sales, currently employed at Creative Realities Inc. in the Louisville, Kentucky area. She has a background in business management and marketing, with extensive experience in customer service and sales roles at various companies including Humana and Yum! Brands.
Current Role at Creative Realities Inc.
Emily Cotton serves as a Customer Service Representative (Inside Sales) at Creative Realities Inc. since 2018. In this role, she is responsible for managing customer inquiries, providing product information, and supporting the sales team. Her position involves direct communication with clients to ensure their needs are met and to facilitate sales processes. She operates within the Louisville, Kentucky area, contributing to the company's focus on enhancing customer experiences.
Previous Experience at Humana
Emily Cotton held multiple positions at Humana over a span of several years. She began as a Buyer Specialist from 2009 to 2012, where she managed purchasing activities. Following this role, she worked as an NRC Specialist from 2012 to 2015, focusing on customer service and support. From 2015 to 2018, she advanced to the position of NRC Analyst, where she analyzed customer data and provided insights to improve service delivery. Her extensive experience at Humana contributed to her development in customer service and analytical skills.
Experience at Yum! Brands
Before her tenure at Humana, Emily Cotton worked at Yum! Brands as a Franchise Specialist from 2007 to 2008. In this role, she supported franchise operations and assisted in managing relationships with franchisees. This experience provided her with a foundational understanding of the franchise business model and customer relations.
Education and Academic Background
Emily Cotton studied at the University of Louisville, where she earned a Bachelor of Arts degree in Business Management with a minor in Marketing. Her studies spanned from 2000 to 2005. This educational background equipped her with essential knowledge in business operations and marketing strategies, which she applies in her professional roles.
Current Role at Stansteel - Hotmix Parts & Service
Since 2021, Emily Cotton has also been working at Stansteel - Hotmix Parts & Service as Sales Support. In this position, she provides assistance to the sales team and helps manage customer relationships. Her dual roles at Creative Realities Inc. and Stansteel demonstrate her commitment to customer service and sales support.