Anumol Op
About Anumol Op
Anumol Op is an Operations Team Lead at Cred in Bengaluru, Karnataka, India, where she has worked since 2019. She holds a Bachelor of Business Administration and has prior experience in customer service and escalation management.
Work at cred
Anumol Op has been serving as the Operations Team Lead at Cred since 2019. In this role, she oversees various operational processes and ensures efficient workflow within the organization. Her tenure at Cred has spanned five years, during which she has contributed to the company's growth and operational excellence. Cred is known for its innovative approach to financial services, and Anumol plays a crucial role in maintaining high standards of service and efficiency.
Education and Expertise
Anumol Op completed her education at Kendriya Vidyalaya, where she laid the foundation for her academic journey. She holds a Bachelor of Business Administration degree, equipping her with essential skills in management and operations. This educational background supports her current role in operations, allowing her to apply business principles effectively in her professional environment.
Background
Anumol Op began her career as a Customer Service Representative at Firstsource Solutions Limited, where she worked for one year from 2008 to 2009. This initial experience in customer service provided her with valuable insights into client interactions and service delivery. Following this role, she joined Urban Ladder in 2015 as an Escalation Specialist, where she has been employed for nine years, further enhancing her expertise in operations and customer relations.
Current Role at Urban Ladder
In her current position as an Escalation Specialist at Urban Ladder, Anumol Op has been instrumental in managing customer escalations and ensuring resolution of complex issues. Her role involves liaising between customers and internal teams to facilitate effective communication and problem-solving. This position has allowed her to develop strong skills in conflict resolution and customer service management.