Asaf Ali
About Asaf Ali
Asaf Ali is a Customer Success Team Manager at Cred. with a background in management and hospitality. He has held various roles in operations and customer relationship management across multiple companies and countries.
Work at Cred
Asaf Ali has been serving as the Customer Success Team Manager at Cred since 2018. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and service. His tenure at Cred spans six years, during which he has contributed to enhancing customer satisfaction and retention.
Education and Expertise
Asaf Ali studied at Chatrapati Sahuji Maharaj Kanpur University in Kanpur, where he earned a Bachelor's degree in Management and Hospitality from 2007 to 2010. This educational background has equipped him with essential skills in management and customer relations, which he applies in his professional roles.
Background
Asaf Ali began his career as a Customer Relationship Executive at HSBC in London, where he worked from 2007 to 2010. He then transitioned to American Express as an Assistant Manager Operations, serving from 2013 to 2017 in New York. After that, he held the position of Operations Team Manager at Guesthouser in Gurgaon for one year before joining Cred.
Previous Work Experience
Prior to his current role at Cred, Asaf Ali accumulated diverse experience in operations and customer relationship management. He worked at American Express for four years, focusing on operational efficiency, and at Guesthouser for one year, where he managed operations. His early experience at HSBC laid the foundation for his career in customer service and operations.