Andy Brooks
About Andy Brooks
Andy Brooks serves as the Associate Director of Product Management, Program Management, and Content Strategy at Credit Karma, where he leads initiatives to enhance customer experience. He is also the founder of Andy Brooks Consulting and is dedicated to inspiring individuals to discover their purpose and achieve their potential.
Current Role at Credit Karma
Andy Brooks serves as the Associate Director of Product Management, Program Management, and Content Strategy at Credit Karma. He has been in this role since 2022, contributing to the Member Success team. His focus is on leading initiatives that promote financial progress for all users. He guides and develops teams to ensure operational excellence and high-quality execution aligned with organizational objectives.
Previous Experience at RoundPoint Mortgage Servicing Corporation
Before joining Credit Karma, Andy Brooks worked at RoundPoint Mortgage Servicing Corporation as Vice President of Customer Service & Consumer Product Marketplace from 2019 to 2022. In this role, he led customer service teams and provided strategic direction on customer experience. He was instrumental in implementing process improvements and technology solutions to enhance service delivery.
Background in Consulting and Customer Experience
Andy Brooks has extensive experience in consulting and customer experience roles. He worked at Rocket Mortgage in various capacities, including Business Consultant for Customer Experience and Process Improvement, and Director of Client Experience Operations. He established the first Voice of the Customer (VoC) program for Rocket Mortgage Pro TPO, which significantly improved the client experience operations strategy.
Educational Qualifications
Andy Brooks holds a Master of Business Administration with a focus on Entrepreneurship from Queens University of Charlotte. He also earned a Bachelor of Science in Business Administration with a concentration in Management from the University of South Carolina Upstate. His educational background supports his expertise in product management and customer experience.
Entrepreneurial Endeavors and Personal Mission
In addition to his corporate roles, Andy Brooks is the founder of Andy Brooks Consulting, where he serves as a coach and speaker. He is dedicated to inspiring and empowering 100,000 individuals to discover their purpose and achieve their full potential. This personal mission reflects his commitment to personal development and community engagement.