Brita Thompson
About Brita Thompson
Brita Thompson serves as the Learning Experience Lead at Credit Karma, where she has worked since 2021. With a background in English Language and Literature, she has held various roles in member support and training across multiple organizations, including Lending Club and Xunta de Galicia.
Work at Credit Karma
Brita Thompson has been employed at Credit Karma since 2015, holding various roles over the years. She currently serves as the Learning Experience Lead, a position she has held since 2021. In this role, she develops and delivers in-person training sessions for support teams across different regions. Prior to her current position, she worked as a Senior Learning Experience Specialist from 2017 to 2021 and as a Member Support Senior Specialist from 2015 to 2017. Her responsibilities include managing member-facing copy to ensure effective communication of the brand's personality to Credit Karma's 100 million members.
Education and Expertise
Brita Thompson earned a Bachelor of Arts (BA) in English Language and Literature from the University of San Francisco, where she studied from 2006 to 2010. Additionally, she pursued studies in Filología Hispánica at Pontificia Universidad Católica del Perú from 2008 to 2009. Her educational background supports her expertise in communication and training, which she applies in her current role at Credit Karma.
Background
Before joining Credit Karma, Brita Thompson worked at Lending Club as a Member Support representative from 2014 to 2015. She also served as an Auxiliar de Conversación (English Teacher) at Xunta de Galicia from 2011 to 2013 in Moaña, Spain. These roles contributed to her skills in customer support and education, which she has further developed in her subsequent positions.
Achievements
During her time at Credit Karma, Brita Thompson has contributed to the creation of Help Center articles and communications for support channels. Her efforts in managing member-facing copy have played a significant role in ensuring that the brand's personality is effectively communicated to a wide audience. These contributions reflect her commitment to enhancing the learning experience and support for Credit Karma's members.