Bryan Stapleton
About Bryan Stapleton
Bryan Stapleton serves as the Director of Agent Experience at Credit Karma, a position he has held since 2022. He has extensive experience in customer service and operations, having worked in various roles at companies such as Affirm, Zynga, and Fitbit.
Current Role at Credit Karma
Bryan Stapleton serves as the Director of Agent Experience at Credit Karma, a position he has held since 2022. In this role, he focuses on enhancing the overall experience for agents within the company. His responsibilities include overseeing agent performance and implementing strategies to improve customer interactions. His experience in customer service and operations contributes to the effectiveness of the team.
Previous Experience at Affirm, Inc.
Prior to his current role, Bryan worked at Affirm, Inc. as a Senior Vendor Manager for three months in 2019. During his time there, he managed vendor relationships and contributed to operational improvements. This experience added to his extensive background in customer service and operational management.
Career Background in Customer Service
Bryan has a diverse background in customer service, having worked in various roles across multiple companies. He served as a Customer Service Representative at PeopleSoft from 1998 to 1999. He later joined Zynga, where he held several positions, including Customer Service Manager and Director of Community and CS Operations. His tenure at Fitbit as Senior Manager of Contact Center Operations further solidified his expertise in managing customer support teams.
Education and Training
Bryan studied at the Academy of Art University, where he focused on Motion Pictures and achieved a degree in Photography in 1994. His education provided him with a foundation in visual storytelling, which complements his career in customer service and operations.
Work History at Zynga
Bryan Stapleton had a significant tenure at Zynga, where he worked in various capacities from 2010 to 2014. He started as a Customer Service Manager and progressed to roles such as Senior Manager of Customer Service Operations and Director of Community and CS Operations. His contributions during this period were pivotal in shaping the customer service strategies at Zynga.