Jeffrey Morales
About Jeffrey Morales
Jeffrey Morales is a Fraud Associate with extensive experience in fraud detection and customer service. He has worked in various roles within the banking sector and has a solid educational background in Psychology and Criminal Justice.
Work at Credit Karma
Jeffrey Morales has been employed at Credit Karma as a Fraud Associate since 2021. In this role, he focuses on fraud detection and prevention, utilizing his expertise to identify and mitigate fraudulent activities. His position at Credit Karma aligns with his career trajectory in the banking and fraud sectors, where he actively seeks to enhance his skills and knowledge.
Previous Experience in Fraud Operations
Before joining Credit Karma, Jeffrey Morales worked at Wells Fargo in various roles related to fraud operations. He served as a Fraud Claims & Ops Specialist II from 2020 to 2021 and as a Fraud Claims & Ops Specialist III for seven months in 2021. Additionally, he held the position of Financial Crimes Specialist II from 2018 to 2020. His experience at Wells Fargo contributed to his understanding of fraud claims resolution and customer escalation.
Background in Customer Service
Jeffrey Morales has a solid background in customer service, which has been essential in developing his skills in fraud claims resolution. His early work experience includes positions at Dairy Queen as a Cashier/Store Associate and at Firebirds Wood Fired Grill as a Server/Certified Trainer. These roles helped him build a foundation in customer interaction and service, which he applies in his current fraud-related positions.
Education and Expertise
Jeffrey Morales pursued higher education at the University of North Carolina at Charlotte, where he earned a Bachelor of Arts in Criminal Justice and a Minor in Psychology from 2015 to 2017. He also obtained an Associate's degree from Central Piedmont Community College between 2012 and 2015. His academic background supports his expertise in fraud detection and enhances his ability to navigate complex fraud scenarios in his professional roles.