Jon Coleman
About Jon Coleman
Jon Coleman is a Senior Manager of Member Support at Credit Karma, where he has worked since 2021. He holds a Bachelor of Arts in English and Telecommunications Management from Michigan State University and an MBA from Central Michigan University.
Work at Credit Karma
Jon Coleman has served as the Senior Manager of Member Support at Credit Karma since 2021. In this role, he has implemented change initiatives aimed at enhancing team performance and improving member satisfaction. His leadership has focused on mentoring and accountability, which has been a key factor in his success within the organization. Coleman operates from Charlotte, North Carolina, where he continues to contribute to the company's mission of providing financial support and resources to its members.
Education and Expertise
Jon Coleman holds a Bachelor of Arts in English from Michigan State University, which he completed from 2003 to 2008. Additionally, he earned a Master of Business Administration from Central Michigan University, studying Value-Driven Organization from 2010 to 2012. His educational background provides a solid foundation for his roles in management and support, equipping him with skills relevant to team leadership and organizational effectiveness.
Professional Background
Before joining Credit Karma, Jon Coleman worked at FIS as a Product Support Manager from 2017 to 2021. He also held positions at MSU Federal Credit Union as a Branch Manager from 2011 to 2013 and at North Shore Bank as a Branch Officer from 2013 to 2016. His diverse experience in financial services and support management has contributed to his ability to lead teams through significant organizational changes while maintaining performance standards.
Leadership and Management Style
Jon Coleman emphasizes mentoring and accountability in his leadership approach. His focus on these areas has been instrumental in fostering team cohesion and enhancing overall performance. Coleman has experience leading teams through organizational changes, ensuring that high performance levels are maintained throughout transitions. This management style has been a significant factor in his career progression and effectiveness in various roles.