Katie Saiget
About Katie Saiget
Katie Saiget serves as the Senior Director of Member Success and Head of Member Experience at Credit Karma, where she leads various strategic functions to enhance the member journey. With a background in engineering and economics, she has held multiple roles at ExxonMobil and has a strong focus on optimizing business operations and coaching teams.
Current Role at Credit Karma
Katie Saiget serves as the Senior Director of Member Success and Head of Member Experience at Credit Karma. She has held this position since 2021 and is based in San Francisco, California. In her current role, she leads a team that encompasses various functions, including Program and Project Management, Product Management, Content Strategy, Planning, Forecasting, Workforce Management, and Data and Analytics. Her focus is on enhancing the member journey and improving overall member experience.
Previous Experience at Credit Karma
Before her current position, Katie Saiget worked at Credit Karma in several roles. She served as the Director of Marketing Operations and Program Management from 2017 to 2020. Following that, she held the position of Director of Member Success from 2020 to 2021. Her tenure at Credit Karma has been marked by a commitment to member success and operational excellence.
Experience at ExxonMobil
Katie Saiget has extensive experience at ExxonMobil, where she held multiple positions. She worked as a Supply Logistics Coordinator for eight months in 2011 in the Washington D.C. Metro Area. She then transitioned to roles such as Program Manager from 2011 to 2013, Process Engineer from 2013 to 2014, and Sales Territory Manager from 2014 to 2015. Additionally, she served as an Americas Asphalt Pricing Analyst and Project Manager from 2008 to 2010.
Education and Expertise
Katie Saiget holds a Bachelor of Science in Chemical Engineering from the University of Utah. She also earned a Master of Arts in Applied Economics & Financial Management from The Johns Hopkins University. Her educational background supports her expertise in strategic planning, tactical execution, and optimizing business operations.
Leadership and Coaching Philosophy
Katie Saiget is passionate about coaching individuals and teams to achieve their goals. She emphasizes motivation and resource support in her leadership approach. Her demonstrated track record showcases her ability to create order from chaos and drive strategic objectives through effective team management.