Kitty Lui (She/Her)
About Kitty Lui (She/Her)
Kitty Lui is a Product Researcher at Credit Karma, where she has worked since 2020. With a background in UX research and a focus on banking products, she has conducted extensive member surveys and interviews to inform product development.
Current Role at Credit Karma
Kitty Lui currently serves as a Product Researcher at Credit Karma, a position she has held since 2020. In this role, she conducts extensive research to inform product development, focusing on user experience and customer feedback. Kitty collaborates with the checking beta team to launch surveys and interviews aimed at enhancing the early access checking account experience. She oversees multi-phased research initiatives targeting approximately 20,000 users to establish continuous feedback loops, ensuring that the product aligns with user needs.
Previous Experience at Credit Karma
Prior to her current role, Kitty worked at Credit Karma in various capacities. She was an Associate UX Researcher in Product Design from 2017 to 2020, where she oversaw research for design sprints and collaborated with design and product management teams. Additionally, she served as a Quality Assurance Specialist in Member Support from 2016 to 2017. Her experience at Credit Karma spans a total of four years, during which she contributed to the development of user-centered products.
Educational Background
Kitty Lui studied at the University of California, Berkeley, where she earned a Bachelor of Arts (B.A.) in Asian American and Asian Diaspora Studies. She also attended Jinan University. Earlier in her education, she graduated from Lowell High School in San Francisco, achieving her high school diploma. Her academic background provides a foundation for her work in product research and user experience.
Professional Experience at UC Berkeley
Kitty worked at the University of California, Berkeley in various administrative roles. She served as an Assistant Administrative in the Sociology Graduate Department from 2013 to 2014 for eight months. Additionally, she was a Program Assistant in the Asian American and Asian Diaspora Studies Program from 2015 to 2016 for one year. These positions contributed to her organizational and research skills.
Research Contributions
Kitty has made significant contributions to research initiatives, particularly in the development of a new banking suite of products. She conducted foundational research that surveyed over 5,000 members and involved more than 50 participants in diary studies and deep-dive interviews. Kitty partnered with approximately 30 stakeholders to gather insights, ensuring that the research informed product design effectively.