Oz Chen
About Oz Chen
Oz Chen is a Staff Content Designer at Credit Karma, where he develops evidence-based content solutions and leads UX writing efforts. He has a diverse background in user experience design, having worked at various companies including Disney Parks & Resorts Digital and Boeing, and he also writes a weekly newsletter on psychology and money.
Work at Credit Karma
Oz Chen serves as a Staff Content Designer at Credit Karma, a role he has held since 2019. In this position, he utilizes user research and testing to develop evidence-based content solutions. He collaborates with designers to create optimal user experiences through effective content strategy. His responsibilities include writing product microcopy and crafting research and testing plans. Notably, he led the UX Writing effort for the launch of Credit Karma Money, focusing on the Spend (checking) and Save (savings) accounts.
Education and Expertise
Oz Chen has a strong educational background in user experience and economics. He studied at UC San Diego, where he earned a Bachelor of Arts in Economics. He also completed a User Experience & Usability Certificate Program at California State University, Fullerton. Additionally, he achieved a User Experience Design Course at UCLA Extension. This educational foundation supports his expertise in content design and user experience.
Background
Oz Chen has a diverse professional background in user experience design and content strategy. He began his career as a Wealth Management Intern at UBS Financial Services, Inc. in 2009. He then worked in various roles, including UX Analyst at Boeing and UX Designer at Inhance Digital and Transamerica. He also held a position as a UX Instructor and Student Success Coach at General Assembly. Prior to his current role at Credit Karma, he worked as a UX Content Strategist at Disney Parks & Resorts Digital.
Achievements
Oz Chen has contributed significantly to various organizations throughout his career. At Credit Karma, he has been instrumental in launching Credit Karma Money, specifically leading the UX Writing efforts. His work at General Assembly as a UX Instructor and Student Success Coach helped shape the next generation of UX professionals. His weekly newsletter about psychology and money, available at ozchen.com/newsletter, reflects his commitment to sharing knowledge and insights in his field.