Paul Marinko
About Paul Marinko
Paul Marinko serves as the Director of Success Delivery at Credit Karma, where he focuses on process optimizations and team inclusivity. He has a diverse background in technical support and management, holding an MBA and multiple certifications in IT service management.
Current Role at Credit Karma
Paul Marinko serves as the Director of Success Delivery at Credit Karma, a position he has held since 2021. In this role, he focuses on enhancing member success through process optimizations and improved reporting capabilities. His leadership emphasizes inclusive development, ensuring that every team member's voice is valued. Marinko's strategic approach aims to automate high-frequency solutions, providing actionable insights that contribute to the overall success of the organization.
Previous Experience at Credit Karma
Prior to his current role, Paul Marinko held multiple positions at Credit Karma. He served as Senior Manager of Member Support Operations from 2018 to 2020, followed by a role as Director of Member Success Operations from 2020 to 2021. In these positions, he contributed to the development of customer support strategies and operational efficiencies that enhanced member experiences.
Education and Certifications
Paul Marinko has a diverse educational background. He earned a Master of Business Administration (MBA) in Management Information Systems from Bellevue University, completing his studies from 2010 to 2012. He also holds a Bachelor of Science in Management Information Systems from the same institution, achieved between 2009 and 2010. Additionally, he studied Web and Interactive Media Design at The Art Institute of California-San Francisco from 2007 to 2009. Marinko is certified as an ITIL v4 Strategic Leader, highlighting his expertise in IT service management.
Career History
Paul Marinko has extensive experience in technical support and management roles across various organizations. He worked at Vendavo as Director of Global Technical Support from 2014 to 2017 and held senior management positions at Ellie Mae and 3VR Video Intelligence Platform. His career began in technical support roles at Innovative Interfaces and Oce. Marinko's experience spans over two decades, with a strong focus on customer success and technical service management.
Technical Skills and Focus Areas
Marinko's technical skills include performance tuning, networking, and system administration, which he studied during his time at Sun Solaris Certification. He has a solid foundation in electronics technology and computer programming, having earned Associate of Applied Science degrees from Heald College. His focus areas include process optimization, strategic leadership in IT service management, and collaboration across various organizational departments, including Engineering, Security, Legal, and Product teams.