Syed Rehman
About Syed Rehman
Syed Rehman serves as the Head of Customer Experience Transformation at Credit Karma, bringing extensive experience in customer service and technology across various industries. His career includes significant roles at companies such as Samsung Electronics, Sprint PCS, and Wayfair, where he has focused on transforming customer service operations into profit centers.
Work at Credit Karma
Syed Rehman has been serving as the Head of Customer Experience Transformation at Credit Karma since 2021. In this role, he focuses on enhancing customer service operations and improving overall customer experiences. His leadership aims to align customer service strategies with business objectives, ensuring that customer interactions contribute positively to the company's growth.
Previous Experience in Customer Service Technology
Prior to his current position, Rehman worked at various organizations in roles that emphasized customer service technology. He was the Director of Customer Service Technology at Sprint PCS / Virgin Mobile USA from 2007 to 2014, where he led initiatives to improve customer service operations. He also held the position of Senior Professional in Technology Engineering, CX Innovation, and Programs at Samsung Electronics America from 2016 to 2019.
Education and Expertise
Rehman holds a Bachelor's Degree in Computer Science from Oklahoma State University, which he completed from 1999 to 2003. He furthered his education at the New Jersey Institute of Technology, where he attended graduate school for Management. Additionally, he earned a Master of Art and Science in Psychology from Harvard University. His educational background supports his expertise in transforming customer service operations into profit centers.
Background in Business Analysis and Project Management
Rehman has a diverse background in business analysis and project management. He served as a Business Analyst in Customer Care Technology at HealthFirst from 2006 to 2007. He also held the position of Vice President of the Project Management Office at TIAA from 2014 to 2016. His experience in these roles has contributed to his ability to enhance operational efficiencies and customer experiences.
Digital Transformation Initiatives
Syed Rehman specializes in digital transformation initiatives that focus on improving operational efficiencies and customer experiences. His work has involved converting traditional service models into revenue-generating experience centers. This specialization reflects his strategic vision and strong technical foundation, enabling him to drive significant changes in customer service operations.