Victoria CAO
About Victoria CAO
Victoria CAO serves as the Senior Manager of Product Research at Credit Karma, where she focuses on design-led research and people-centered empathy. With a diverse background in user experience research and a strong academic foundation in law and social sciences, she has held various roles at notable companies including Mapbox, Plaid, and Facebook.
Current Role at Credit Karma
Victoria Cao serves as the Senior Manager of Product Research at Credit Karma, a position she has held since 2022. In this role, she utilizes design-led research and facilitation methods to tackle complex problems, providing actionable recommendations that inform product development. In 2023, she also took on the role of Interim Head of Product Research at Credit Karma for a period of six months.
Previous Experience at Credit Karma
Prior to her current role, Victoria Cao worked at Credit Karma as a Product Research Manager from 2021 to 2022. Her responsibilities included leading research initiatives that contributed to product strategy and user experience. She has a history of advocating for people-centered empathy in work processes and product development.
Professional Background
Victoria Cao has extensive experience in user experience research, having worked at various organizations. She was a User Experience Researcher at Mapbox from 2017 to 2018 and later served as a UX Research Manager at the same company from 2018 to 2019. Additionally, she held positions as Research & Insights Manager and Lead UX Researcher at Plaid from 2019 to 2021. Her earlier roles include working as a Product Policy Researcher at Facebook and as a Design Researcher at IDEO.
Education and Academic Background
Victoria Cao has a diverse educational background. She earned a Bachelor of Arts degree in Anthropology, Geography, and an English minor from Dartmouth College from 2006 to 2010. She then pursued a Juris Doctor degree at Georgetown University Law Center from 2010 to 2013. Additionally, she studied International Law and Behavioral Economics at King's College London and Geography and Anthropology at Charles University during exchange programs.
Advocacy and Research Focus
Victoria Cao is passionate about inclusive systems change and the role of technology in enhancing human-centered service delivery. She focuses on creating innovative experiences that promote well-being on both individual and societal levels. Her approach emphasizes the importance of empathy in product development and research methodologies.