Maria Brito Noguera
About Maria Brito Noguera
Maria Brito Noguera is a Client Support Specialist at Credit Key, where she has worked since 2021. She has a background in education and insurance, previously serving as an English Language Instructor and Lead Insurance Agent, and has developed significant customer support resources.
Work at Credit Key
Maria Brito Noguera has been employed at Credit Key as a Client Support Specialist since 2021. In this role, she has implemented automation strategies that reduced manual data entry by 60% for Credit Key Anywhere requests. This initiative significantly improved processing efficiency. Additionally, she successfully processed 565 Credit Key Anywhere orders within a year, contributing to over $3.3 million in processed orders. Maria has also utilized the Zendesk web widget to promote the knowledge base, enhancing customer self-service options and reducing support inquiries.
Previous Experience at Harvest English Institute
Prior to her current position, Maria worked as an English Language Instructor at Harvest English Institute from 2019 to 2021 in Orlando, Florida. During her two years at the institute, she focused on teaching English language skills to students, contributing to their language development and proficiency.
Experience at Florida Insurance
Maria served as a Lead Insurance Agent at Florida Insurance, representing Florida Blue (Blue Cross/Blue Shield) from 2016 to 2021 in Kissimmee, Florida. Over the course of five years, she was responsible for managing client relationships and providing insurance solutions tailored to customer needs.
Education and Expertise
Maria Brito Noguera studied at Valencia College, where she earned an Associate of Arts (AA) degree from 2013 to 2015. She then attended the University of Central Florida, achieving a Bachelor of Science (BS) in Education from 2015 to 2018. Her educational background has equipped her with skills relevant to her roles in client support and teaching.
Knowledge Base Development
At Credit Key, Maria developed a comprehensive external knowledge base consisting of over 61 articles. This resource enhanced customer self-service options, achieving over 10,000 views within six months. Her efforts in creating this knowledge base have contributed to improving customer experience and accessibility to information.